Expertise you can count on
Multidisciplinary specialists in health systems, quality, accreditation and data with decades of combined field experience.
NGO Beirut, Lebanon · since 2012
Charting a Course to Success
Innovation. Improvement. Impact.A nonprofit organization building capacity, driving sustainable performance improvement, and promoting innovative solutions for health systems and organizations.
Accredited standards
Benchmarked regionally
Trusted by
Who We Are
We are unparalleled experts in innovative performance solutions
Customer-centric know-how and innovation for sustainable impact — delivered to health systems and organizations across Lebanon, the region and beyond.
IMPROVE has proved to be a leading organization in creating sustainable performance improvement. Since 2012, IMPROVE has led several initiatives nationally and regionally.
IMPROVE's work in Lebanon and the Region led to the development and implementation of organizational scorecards and dashboard systems including benchmarking and reporting protocols.
IMPROVE built capacity and promoted the application of performance improvement principles in healthcare.
To build capacities, create sustainable performance improvement, improve value for services and promote innovative solutions for health systems and organizations.
Our Mission
Principles
What We Have to Offer
Four commitments that shape every engagement we take on.
Driven by excellence
We hold our work to international best practice and measure ourselves against the same standards we help others meet.
Evidence-informed approach
Decisions grounded in state-of-the-art evidence, validated data and rigorous assessment — never assumption.
Innovation for impact
Practical innovation — scorecards, dashboards and platforms — designed to move real indicators, not to impress.
Our Reach
Numbers that stand for changed systems
Each figure below is a health system, a facility, or a professional that works differently now than it did before.
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Countries
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People trained
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Survey Rounds
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Stakeholders Engaged
What We Do
Six ways we create sustainable improvement
From national strategy through to the dashboards that track whether it worked.
Systems Strategies and Policies
Evidence-based strategies, policies and guidelines that give health systems and organizations a clear, defensible direction.
Organization Reform
Governance, compliance, risk and ethics — the structural work that makes an organization trustworthy and durable.
Performance Optimization
Standardized indicators, performance management capacity, health technology assessment and value-based care.
Accreditation and Quality Assurance
Standards development, accreditation governance, surveyor training and full quality management systems.
Nursery Certification
Official certification confirming a nursery meets the quality, safety and educational standards set by the Ministry of Public Health.
Data Innovation
Balanced scorecards, dashboards, analytics and data platforms that make performance visible and comparable.
Case Studies
Work that moved real indicators
Ministry of Public Health
National Hospital Accreditation Programme
Development of national hospital accreditation standards, the scoring system behind them, and the surveyor corps that applies them.
Read case study
2019 — present
Regional health authorities
Organizational Scorecards and Dashboards
Design and implementation of balanced scorecards, dashboard systems, benchmarking and reporting protocols.
Read case study
2015 — present
Ministry of Public Health
Nursery Certification Programme
Standards, assessment and certification for nurseries and daycares in early childhood development.
Read case study
2022 — present
Our Principles
Empowering progress, sustainably
We measure our work by what survives after we leave.
Empowering progress
We equip people and institutions with the skills, tools and confidence to keep improving long after our work together ends.
Customer Centric
Every engagement starts with the people we serve — their context, their constraints and the outcomes that matter to them.
Business transformation
We turn strategy into operating models, governance and day-to-day practice that hold up under real conditions.
Sustainability
Solutions are designed to be owned, funded and sustained locally, not to depend on us indefinitely.
Get Fresh Energy With New Ideas
Tell us what you are trying to improve. We will tell you honestly whether we can help, and how.